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Upgrading Network - NEW Customer Portal |
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***IMPORTANT NOTICE – PLEASE READ***
(Granite Wireless, Inc.)
Dear Valued Customer:
We want to do a follow up with you in regards to the Billing Date Change and Network Upgrades in process.
Billing Date Change
As we have indicated in earlier communications we are transitioning to a new billing system as we upgrade your Internet access services.
Here is what this means to you:
Previously you have been billed for Internet service based on your anniversary date (the date you signed up). Effective for August, you will be moving to a “first of the month” billing cycle. As part of this billing upgrade and date change we discontinued the July invoice and applied credits or charges where required. This will be included with the August billing. We apologize if this caused you any inconvenience.
Due to the additional changes we needed to make to insure a smooth transition we are sending the August invoices in paper form. Starting September 1, 2009 you will be receiving your invoice via email. If you would like to continue receiving your paper invoice there will be a $2.00 paper billing surcharge added to your account per invoice. For email invoicing, please make sure that our office has your preferred email address on file.
NEW Billing Address:
Granite Wireless, Inc.
300 Industrial Drive
Random Lake, WI 53075 - If you have additional questions regarding your August Invoice, please contact the office (listed below) or
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Network Upgrades with NEW Customer Portal
In addition, we have been upgrading the network in the following areas: - Manufacture Software upgrade to Wireless equipment. This upgrade will allow for better through put, faster surfing and increased security. We will be calling to inform you when we make the changes to your area. It will also be posted on our site at: http://www.granitewave.com
- We have been upgrading our billing system and are proud to announce our NEW Customer Portal. From this portal you will be able to login securely, set up your payment information, pay your bill online, update your contact info, and much more. Please contact the office for your, login details.
- Our Newsletter: We will be offering you access to “The Granite News” newsletter. Stay up to date on NEW technology, NEW product offerings, services, local events and more…
We thank you for your patience while we make these changes. Our goal is to continue to provide you with a fast, secure and pleasurable internet experience. Should you have any questions with regards to this communication or the changes underway, please call: Office: 715-524-8288 or Toll Free: 888-240-4199 Thank You - Granite Wireless Management |
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NOTICE - Wireless System Upgrade - NOTICE Wireless System upgrade will be performed this evening (June 23, 2009) from 9:30PM to 5:00AM. You may notice an intermittent connection from time to time. We thank you for your assistance and patience as we upgrade our service. Dean J. Hartmann
General Manager
Granite Wireless, Inc.
221 East Division Street
Shawano, WI 54166
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
715.524.8288 Office
715.524.8285 Fax |
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March Mania Winners Circle |
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March Mania Winners Circle! We are picking 4 winners total for the March Mania Contest for a FREE Installation. Congratulations to Our Winners! Sweet 16 winner: Evan Shepard of Lakewood, WI Elite 8 winner: John Kobus of Pound, WI Final Four winner: Craig Freeman of Krakow, WI Championship winner: Carmin Grall of Birnamwood, WI
The qualifications for the FREE install are as follows: - You must fill in the FREE Site Survey and Include the code: madness. You must use the link in the Header (Chalk Board to Enter the Contest)
- We will perform the site survey prior to selection. All winners must be able to receive our wireless service in order to win.
- If you have scheduled and received our service, filled out the March Mania Site Survey and are picked you will receive credit toward your existing account.
- This contest is limited to Site Surveys completed and coded with the (madness code) after March 1, 2009.
- Form must include the word 'madness' in the form provided to qualifiy for this contest.
- Winners must schedule installation no later than April 14, 2009.
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Welcome to Granite Wave!
Over the coming months we are poised to roll out NEW Residential and Business packages to include such services as:
VoIPVoIP - Voice over Internet Protocol. Soon you will be able to 'cut the cord' with the telephone and consolidate your Internet with your Phone bills at an affordable rate.
NEW Online Support Desk NEW Online Support Desk with knowledge base, troubleshooting, how to video walkthroughs and more...
Pay Your Internet Bill OnlineYou will be able to pay your bill online as well as purchase hardware, software and more...
GWave MinuteThe NEW GWave Minute! Our online video Newsletter as well as the Desktop version. This is almost ready so stay tuned and don't forget to sign up for it!
New DownloadsNEW Downloads Coming Soon! Additional software to keep your PC running at PEAK Performance, video tutorials, How To Audio Books and much more...
Call Us Today!715-524-8288 or use our toll free number: 1-888-240-4199, for Your FREE Site Survey! |
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