Dear Valued Customer,
Granite Wireless is “Going Green” in August 2009.
We are in the process of implementing a new ‘environmental conscious’ automated billing software and will be eliminating paper invoicing. If you require a paper invoice you will be able to print directly from your email.
We are also eliminating pay by check as part of the Going Green concept.
As of August 1, 2009, there will be a $2.00 check processing fee added to your account if you wish to continue paying by check. To avoid this you can do ACH payments or Credit Card.
We Accept: American Express, Discover, MasterCard, and Visa. If you have additional questions you can call us at: 715-524-8288.
Also, as of August 1, 2009 your billing cycle will change to the 1st of the month. You will be emailed your invoice on the 1st. We need to receive payment by the 11th of every month. The system is automated and has an auto-shut off in place, if the payment is not received and posted by the 11th, your internet access will be disrupted. Additionally, there will be a $25 re-connection fee placed on your account once disconnected. If you have questions regarding this, please feel free to contact the office at: 715-524-8288.
We will begin sending email invoices in July to get you comfortable with the process. If you have an email address other than a GraniteWave.com or EZWebTech.com, you will need to call the office at 715-524-8288 and provide your third party email address to receive your bills.
We thank you for your assistance and we look forward to serving you.
Granite Wireless, Inc.