***IMPORTANT NOTICE – PLEASE READ***
(Granite Wireless, Inc.)
Dear Valued Customer:
We want to do a follow up with you in regards to the Billing Date Change and Network Upgrades in process.
Billing Date Change
As we have indicated in earlier communications we are transitioning to a new billing system as we upgrade your Internet access services.
Here is what this means to you:
Previously you have been billed for Internet service based on your anniversary date (the date you signed up). Effective for August, you will be moving to a “first of the month” billing cycle. As part of this billing upgrade and date change we discontinued the July invoice and applied credits or charges where required. This will be included with the August billing. We apologize if this caused you any inconvenience.
Due to the additional changes we needed to make to insure a smooth transition we are sending the August invoices in paper form. Starting September 1, 2009 you will be receiving your invoice via email. If you would like to continue receiving your paper invoice there will be a $2.00 paper billing surcharge added to your account per invoice. For email invoicing, please make sure that our office has your preferred email address on file.
NEW Billing Address:
Granite Wireless, Inc.
300 Industrial Drive
Random Lake, WI 53075
Network Upgrades with NEW Customer Portal
In addition, we have been upgrading the network in the following areas:
We thank you for your patience while we make these changes. Our goal is to continue to provide you with a fast, secure and pleasurable internet experience. Should you have any questions with regards to this communication or the changes underway, please call:
Office: 715-524-8288 or Toll Free: 888-240-4199
Thank You - Granite Wireless Management